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Frequently Asked Questions

Welcome to Vans & Hands FAQs! We've compiled answers to your most common questions to make your experience with us as smooth as possible.

  • What services does Vans & Hands provide?
    Vans & Hands offers a range of services, including office removals, home removals, waste disposal, man and van services, and small moves.
  • Where does Vans & Hands operate?
    We provide our services in the London and Kent areas, covering local, national, and international moves.
  • Do you offer specialised services for fragile items?
    Yes, we provide specialised packing and handling for fragile and valuable items.
  • Can you assist with dismantling and assembling furniture?
    Absolutely, our team is skilled in dismantling and assembling furniture to ensure a smooth move.
  • What if something goes wrong during the move?
    In the rare event of an issue, please contact our customer support immediately. We'll work to resolve any concerns promptly.
  • How can I reach customer support?
    You can reach our customer support via phone/ WhatsApp 07930341264 , email, or through the contact form on our website.
  • How can I get a quote for my move?
    You can get a quote quickly through our website by filling out the online form or by contacting us directly on 07930341264
  • Are your quotes binding?
    Our quotes are estimates based on the information provided. For accurate quotes, it's crucial to disclose all relevant details about your move.
  • Can I modify my booking details after confirmation?
    Yes, you can make modifications to your booking by contacting our customer service in advance.
  • How do I prepare for moving day?
    We provide a comprehensive guide to help you prepare for moving day, including packing tips and a checklist.
  • Do I need to be present during the move?
    It's preferable for someone to be present to guide our team, especially for specific instructions on delicate items.
  • How are my items protected during the move?
    We use high-quality packing materials, and our team is trained to handle items with care. We also provide goods in transit insurance for added protection.
  • When do I pay for the services?
    Payment is usually made on the moving day, and we accept various payment methods, including cash and card.
  • Are there any hidden fees?
    We strive for transparency. The quote you receive is inclusive of all costs, and there are no hidden fees.


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