Frequently Asked Questions

Welcome to Vans & Hands FAQs! We've compiled answers to your most common questions to make your experience with us as smooth as possible.

What services does Vans & Hands provide?

Vans & Hands offers a range of services, including office removals, home removals, waste disposal, man and van services, and small moves.
Where does Vans & Hands operate?

We provide our services in the London and Kent areas, covering local, national, and international moves.
Do you offer specialised services for fragile items?

Yes, we provide specialised packing and handling for fragile and valuable items.
Can you assist with dismantling and assembling furniture?

Absolutely, our team is skilled in dismantling and assembling furniture to ensure a smooth move.
What if something goes wrong during the move?

In the rare event of an issue, please contact our customer support immediately. We'll work to resolve any concerns promptly.
How can I reach customer support?

You can reach our customer support via phone/ WhatsApp 07930341264 , email info@vansandhands.co.uk, or through the contact form on our website.
How can I get a quote for my move?

You can get a quote quickly through our website by filling out the online form or by contacting us directly on 07930341264
Are your quotes binding?

Our quotes are estimates based on the information provided. For accurate quotes, it's crucial to disclose all relevant details about your move.
Can I modify my booking details after confirmation?

Yes, you can make modifications to your booking by contacting our customer service in advance.
How do I prepare for moving day?

We provide a comprehensive guide to help you prepare for moving day, including packing tips and a checklist.
Do I need to be present during the move?

It's preferable for someone to be present to guide our team, especially for specific instructions on delicate items.
How are my items protected during the move?

We use high-quality packing materials, and our team is trained to handle items with care. We also provide goods in transit insurance for added protection.
When do I pay for the services?

Payment is usually made on the moving day, and we accept various payment methods, including cash and card.
Are there any hidden fees?

We strive for transparency. The quote you receive is inclusive of all costs, and there are no hidden fees.

JOIN OUR MAILING LIST

Keep up to date with our latest updates, discounts & much more